Read some of the comments made by our previous happy clients
“Thank you very much Darren and Nicole, for your professional approach when we needed a mortgage for a second home purchase. After being given the frustrating road blocks by our current lender, your guidance and necessary suggestions to navigate through the whole process was exceptional. We couldn’t be happier with the result and the terms of the mortgage, given the changing landscape, was beyond what we thought was available. I would have no hesitation to recommend possible clients to you. I am also looking forward to future business with you for any new purchases or mortgage renewals/re-financing.”
Trustworthy; Knowledgeable; Dedicated.
We recently transitioned our primary residence and rental mortgages through “A Better Way” at Dominion Lending. Darren Hartel was extremely easy to work with. Guided us through the process and simply put – got us the best rates and terms. The team at “A Better Way” at Dominion Lending are solutions oriented professional which is sometimes difficult to find in the traditional mortgage industry.
I met Darren 5 years ago when he was at RBC Mortgage department. I was purchasing my first house then. When we first met to decide on mortgage, I found Darren very supportive and encouraging. Its hard to find someone who follows up on every small details and makes sure that the client understands the financial implications clearly. Because of his level of service, I kept in touch with him even after my mortgage was approved. When I needed to renew my mortgage this year, other mortgage brokers didn’t even occur to me. I was going on a vacation at a time when my mortgage needed to be switched. Darren not only found me an ideal interest rate, he also coordinated with the lender, got the documents signed before we went on our vacation, and our mortgage was switched when we were not in Calgary. Darren provided me an unmatched level of customer service this time as well. Thank you, Darren.
- Darren Hartel, Dominion Lending. Not just provides a mortgage service, but also he builds his reputation and his trust around it;
- as a small business owner, it’s hard for me to get a mortgage pre-approval. Darren did numerous search and hard work to customize my financing needs to get me a pre-approval;
- since we were building a new house, the whole process took almost one year. During this long period of time, he never ignored our inquiries and always followed up our building progress to make sure our mortgage needs will be there for us;
- every month he would send us a newsletter to keep us updated about the bank policies and the trend of the interest rates;
- during the process, he was very patient to educate us about everything related to the mortgage;
- Darren is a knowledgeable and decent person. Because of that, he built a good team around him, such as Nicole;
- in the end, we felt our financial needs have been met, and a good friendship has been made;
- we sincerely recommend Darren, Dominion Lending as your source for the mortgage needs
Sept 5, 2017
Thank you so much Darren and Nicole, for your professionalism and diligent during the process of securing a mortgage for our home purchase. Your guidance, and steady assurances are appreciated. Chinwe and I would be delighted to recommend future businesses to you, including any of our new purchases or rental homes mortgage renewals/re-financing. Be assured of our highest consideration.
August 10, 2017
I found Darren and his team to be very knowledgeable in current Canadian lending rules. He provided an excellent financing solution in the current market. We are impressed with the timelines, service and rates provided by A Better Way.
August 7, 2017
I have to say, It was an absolute pleasure working with yourselves.
Very efficient from start to finish.
Excellent communication which is paramount.
Over all very professional service.
Michael and Nicola A
July 31, 2017
As newcomers in Canada, we were having a very hard time to get approved to buy our fist home. We were about to give up when someone recommend us to contact Darren Hartel.
Darren is a very competent and kindly person in the area. He worked hard and quick to find a way to get our mortgage approval with a good agreement/deal. Also, patiently and thoroughly Darren explained each step of the way/process and answered our questions. They demonstrated how knowledgeable and professional they are. (Darren and Nicole).
We would really like to recognize Darren and Nicole for their efficient work. Thanks to them we are now happily enjoying our new home. We are so grateful for your services, we would like to strongly recommend you to anyone looking to buy a home.
“I would like to say it was a pleasure to have Darren and his team from Dominion as our Mortgage broker. This is the second time me and my wife dealt with Darren. He gave us many different options and opinions so we can decide the right Mortgage for us. The whole process was no hassle and that gave us less pressure to deal with the situation. Big thank you here for Darren and his team!!!”
Dec 8, 2016
To both you, and Darren, I don’t think I’ll ever be able to express enough just how grateful I am for the service you two were able to provide for me. Given the circumstances, and the timing, I really don’t believe I could have found anyone else to get this done for me.
I absolutely love the new place, and look forward to things settling down now, so that I can begin to enjoy it. These past couple of months have been nothing short of completely nuts.
I have already been raving about you to everyone I talk to (and slamming RBC while I’m at it), and I can only hope to pay it forward by eventually sending some referrals your way. At the very least, you will most certainly be my first call for any future mortgage needs. I am a very, very, very happy client J
October 19, 2016
As first time home buyers, my wife and I are very pleased with the services provided by Denovan group. Darren made our mortgage process very smooth despite having a very short time period to complete everything in .He answered all of our questions and took the time to explain things that were new to us. His response time was very quick, and he even took time on the weekends to help us find the best mortgage rate possible. Moreover, he helped us get an even better rate after our deal had gone through, which we really appreciate. We would definitely recommend him to our friends and family looking for a mortgage.
July 3, 2016
Please see below my testimonial for your use. My apology for the late email as I was too busy the last few days.
- Darren and Nicole helped us get through the process of switching from one lender to another and get the best rate available. The experience was great and I would not hesitate referring them to anybody including my family and friends who would need the same services in the future.
- We have a unique situation and Darren was able to walk us through different options. He is knowledgeable with the current mortgage trend i.e. interest rates which are very helpful to us make the right decisions.
- Darren and Nicole are always prompt to respond to my questions during the process which is one of the reasons they had my trust. I have a bad experience with my previous broker that is difficult to reach especially after the deal was completed.
We have moved a number of times in the last 10 years and always used the same big bank because we were familiar with that bank but there were always headaches and we were never sure if we were getting the best rate.
Once again when we needed a new mortgage and this time around we encountered the usual struggles with the same bank despite being a loyal customer of theirs for years. A friend of ours suggested Darren and his team as an alternative so we made the switch. It was a great experience!
We are very thankful we made the change. Darren and his team got us a great rate and the approval process was much easier than we have experienced in the past. We would definitely use Darren and the Denova Group as our mortgage broker again in the future and we will now recommend this route to all of our friends.
Colin and Fran Del Castilho – Feb 2016
As first time home buyers we did not have any experience in the process of purchasing a house. Darren and Nicole made things easy to understand and there was no such thing as a stupid question. They were willing to go over every detail (in person, on the phone and through e-mail) to ensure we had all the pertinent information and it was presented in a professional manner.
We felt that we were a priority to them. They wanted to get us in our house.
My wife and I made an offer on a house on Nov 23, 2015 and had to have conditions lifted by Nov 30, 2015. Darren and Nicole made it happen. If it wasn’t for their continuous hard work and persistence, we would have lost the house.
Every home buyer wants the “best rate” they can get. Talking houses with friends and family, I am very confident our rate is one of the lowest out there. Darren and Nicole did not leave any stone unturned when it came to finding a lender.
Thank you again and I look forward to working with you in the future.
Lance Morris – Feb 2016